Contact Chronaya support.
Tell us what you expected, what happened, and which device you use. We will use these details to troubleshoot the issue.
Common fixes
A reminder did not appear
Check Chronaya's notification permission and your device's battery settings. On supported Android devices, also check exact-alarm access. Device settings can affect when local reminders appear.
Lifetime Pro is not showing
Use the same Google Play or App Store account that completed the purchase, then select Restore Purchases in Chronaya. This restores eligible Pro access, not your records or files.
I am moving to another device
Create a Chronaya ZIP backup on the old device. Move it securely, then restore it on the new supported device. Keep the backup private because it may contain your attachments and records.
The app cannot open an attachment
Confirm that the original file still exists and can be opened by your device. Unavailable, unsupported, or damaged files may not open or be included in a backup.
Did the problem continue?
Email us with the details above. Do not attach a Chronaya backup to a support request.